Privacy Policy for Renmo Homes

Renmo Homes

Renmo is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when interacting with our customer service bots on Facebook Messenger and WhatsApp.

Information We Collect

When you interact with our customer service bots on Facebook Messenger and WhatsApp, we may collect the following information:

  • Personal Information: Name, phone number, email address (if provided voluntarily)
  • Communication Data: Messages, inquiries, and feedback exchanged between you and our bots
  • Technical Information: IP address, device type, and interaction logs
  • Transactional Data: Details related to product inquiries, orders, or service requests

How We Use Your Information

We use the collected information to:

  • Provide accurate and timely responses to your inquiries
  • Improve our customer service by analyzing common questions and concerns
  • Enhance our products and services based on customer feedback
  • Personalize your experience with recommendations and tailored responses
  • Detect and prevent fraud, security threats, or misuse of our services
  • Comply with applicable legal and regulatory obligations

How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share information with:

  • Service providers who assist us in operating our customer service bots
  • Regulatory Authorities if required by law or to comply with legal obligations.
  • Third Parties, if you provide consent (e.g., for promotions or external service integration).

Data Security and Retention

We implement strict security measures to protect your data from unauthorized access, loss, or misuse.

Your data is:

  • Encrypted during transmission and storage
  • Stored securely on AWS cloud servers with limited access
  • Retained only as long as necessary to fulfill our service and legal obligations

Your Rights and Choices

As a user in Ghana, you have the right to:

  • Access the personal information we hold about you
  • Correct or update your information if it is inaccurate
  • Request deletion of your data
  • Opt-out of communications or withdraw consent
  • To exercise any of these rights, contact us at hi@renmohomes.com.

Third Party Links and Integrations

Our bots may contain links to external websites or services. We are not responsible for the privacy practices of third-party platforms. Please review their privacy policies before sharing your data.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can reach us at: